Our customers' feedback:
Thanks to all our wonderful customers
- The most recent review at the top!
Updated 4.28.2023

On Facebook
"I recently but some new shoes and pedals but was having trouble clicking in and out. Not only did they adjust the pedals for me, but they diagnosed a problem with the fit of the shoe on the pedal and ground some of the rubber for me. Thanks so much for great service and friendly staff at Cycles de Oro!" MH

On Facebook
 "That little Giant let me explore the lakes in back country Ontario for a few days this summer. It's a great ride, and your excellent service took care of me. Thanks again" JF

Via Square:
"I always enjoy my visits to CDO ... Woody was very friendly and helped me quickly get my bike running smoothly!" DL

Via EMAIL:
"Hello my GOLD store.
Niclas, from Sweden here.
Today 7 years ago you guys change my life. I did buy my Specialized Roubaix Elite in your amazing store.
And all else I needed, shoes, helmet...I had nothing.
I still ride the bike and use all the gear as well. The bike still ride like a dream.
I am so thankful for your store and the people working in it.
I just wanted to tell you this.
Have an amazing summer" NH

GOOGLE 5 STARS:
"Great shop and nice people." BB

GOOGLE 5 STARS:
"Wow, cant say enough good things about this bike shop. We have bought a couple of bikes from them and they are extremely knowledgeable and very helpful helping us pick the right bikes for our needs. A recent example of superior customer service, one of the bike frames we purchased broke and they took care of working with the manufacturer to get a full replacement. Outstanding experience. Great bike shop!!" CW

Via Square:
"The most courteous and knowledgeable sales team in the business! I can shop in person or online anywhere but I always go to cycles de ORO. Thanks, Dale and Woodie." RG

Via Square:
"Always there for me when I need you " MW

Via Square:
"Cycles de ORO has an excellent inventory and friendly, helpful staff. Two thumbs up." RB

GOOGLE 5 STARS:
"Stopped by as a recommendation from my sister to have 2 flats changed.  Would absolutely recommend and will be going back when I'm in town again." LG

GOOGLE 5 STARS:GOOGLE 5 STARS:
"They packed up a bike to ship via American airlines to Ecuador. Great job, got it done days ahead of schedule. Fast, friendly service." SJ

Via Square:
"We loved working with you guys. It was such a quick and easy process. Longest wait was our own decision!" MB

Via Square:
"Woody was extremely helpful! Great place!" AM

Google 5 stars:
"If you like bicycles you will love this place.
I have received both expert advice and friendly service on my recent visits there." DM

Google 5 stars:
"Great shop full of knowledgeable staff that will be honest w/ you about their bikes vs other bikes they don’t sell. They’d rather a rider be happy w/ their purchase regardless of shop. That type of business model and honesty had me come back after going to other bike shops. Support local." SC

Google 5 stars:
"Cycles de ORO is THE bike shop in the area, the only one I will ever go to. The owners and staff are experienced and well-versed experts. Whether you want a modern racing, touring, or casual cycling bike, or a vintage or classic racing or touring bike, this is the place for you. These folks are the local experts, no doubt about it." JB

Google 5 stars:
"Thanks Lindsey and Woodie for the 1st tune up on our Specialized Como and Vado. They are running better than new - no exaggeration. Love the family style service. If you want advice you can get it; if you just want the bike sorted that’s fine too." EB

YES! Weekly readers vote!

Google 5 stars:
"I was taking my bike on a trip and did not check it until the night before to see if it was ready to journey. Well it was not. I needed Tires, tubes straps for my pedals and my gears to change properly. I arrive at the store at 10am hoping to at least get my tires working and was resigned to the fact that my bike may not do well on the trip.
Well they took me right in and an hour later or so I have, New tires, tubes and well tuned bike all performed expertly right in front of me.... Thanks guys you really helped me out." ITW

On Facebook:
"Knowledgeable and friendly staff. Great selection. Great highly recommended shop" SS

Via Square:
"I went in needing assisting with my son's bike tire. All of the sale associates were very friendly, knowledgeable, skillful and helpful. They went far and beyond in taking care of my son's bike and I so appreciate that. Thank you all so much for being so kind! You are the best!"

Via Square:
"Excellent Experience!!!"

Via Square:
"Re: Customer Service, Quality, Wait Time... Everyone was so friendly and attentive."

On Facebook:
"Thank you for the help on Saturday. I really appreciate the knowledgeable and friendly folks at the store. Y'all are the best!" JJM

Google 5 stars:
"Got two new tubes today, the staff was helpful as always and I learned more about my bike as far as derailleur maintenance and possibly going tubeless. Excellent shop, would definitely recommend." CN

On Facebook:
"Outstanding customer service. Once you’re in, you’re family. All that AND they’re great stewards of the city." CP

Google 5 stars:
"This is a really cool shop. There are lots of vintage bikes to look at, some of them were even built by the owner. Staff are very knowledgeable and passionate about cycling. This place has been serving Greensboro for decades and has earned many loyal customers (myself included)." BB

Once again cycles de ORO Bike Shop has been named the
"2020 neighborhood favorite"
by the communities in and around Greensboro!

Google 5 stars:
"Confusing signage to enter the store, but once in they were great." KM

Google 5 stars:
"Great shop full of knowledgeable staff that will be honest w/ you about their bikes vs other bikes they don’t sell. They’d rather a rider be happy w/ their purchase regardless of shop. That type of business model and honesty had me come back after going to other bike shops. Support local. Ask for Woody, he’ll steer you rt."  SC

On Facebook:
"We were visiting Greensboro and needed a new seat post for one of our bikes. We googled and found this awesome bike shop. The team there are super friendly. They definitely went above and beyond to help us and we even bought new helmets bc we found out we were not using the correct ones (new mountain bikers here)." KB-C

Google 5 stars:
"This is the best bike shop in the region. How many bike shops have served a community for over 40 years under the same ownership? Very few. They will not sell you the most expensive bike they can...they will sell you the bike that is right for you. They are great working with kids and new riders. As the assistant coach of a MT Bike team, I always feel comfortable sending new riders to their shop. They have an incredibly knowledgeable staff that has also been with them a very long time. Their service dept is top notch. Competition in the biking industry has become brutal, with bike manufactures and stores appearing and disappearing rapidly...you can know that cycles de ORO, Specialized, and Giant are rock solid (brands)." KD

Google 5 stars:
"Great place for equipment! Staff is super knowledgeable, friendly, and honest!" MC

On Facebook:
"Cycles de Oro is top notch! I receive great service, enjoy good conversation, and I tend to walk away with a nugget of knowledge from Woodie or Dylan. Dale also has quite the bike collection. It’s fun to walk around and bike gaze." GL

Google 5 stars:
"Had an issue with my bike in the mail, but reach out to cycles de ORO and Dale took care of me the whole time. Really great customer service!" CZ

Google 5 stars:

"I thoroughly enjoyed purchasing my new bike this morning from this place (Woody). I was nervous since I hadn't been on a bike since my teenage years and it was recommended to visit and speak with Woody about being measured properly for a bike. I didn't know there was so much information in the biking arena! I dropped by their twice(Dillon helped me the second time) before making my decision today. I look forward to my new fitness experience. Everyone there was very helpful and accommodating and put my mind at ease (especially when I first rode the bike last week ..thanks Dillon!). I would HIGHLY recommend this shop to everyone looking to ride and experiencing great customer service!" GAC

YELP:
"Phenomenal experience! I initially came in to get my ebikes brakes adjusted, they were able to diagnose and fix the issue right away and at a great value too. I then discussed the idea of installing a fork suspension on my ebike since the extra weight (me and the bike) demanded it, it's a city cruiser after all. They were able to accommodate very well, they found the right shocks and had the know how to fit it into my ebike. Completely changed the riding experience, it put a smile on me and now I feel like I have a brand new bike. I will definitely be back! Thank you again!"   NS

Via Square:
"Chris was super helpful! Thank you, made for a great Valentines gift.... think you might market more!!! like your name on the price tags, ideas for gifts - like Valentines for a cyclist, etc!!!" LA

Via Square:
"I took 5 months to pick out a bike. I came numerous times and tried a variety of styles. At no time did I feel pressured to make a decision. I’m excited to ride my new Giant bike!"  EB

On Facebook:
"These are some pictures of my time in South Korea. It is a great destination for cyclists because there are cyclepaths connecting the whole country!"
Now I'm in the Philippines, its gonna be a little bit more interesting cycling. No cyclepaths, cars going in all directions. It's a chaos! I can't be more thankful for all your help with my bike. You are an amazing shop and I'll definitely will ...miss (you)!" Lily S

Via Square:
"Dillon was attentive, polite and answered all questions. He is very knowledgeable. It was a pleasure to be waited on by him."

On Facebook:
"Recommend Cycles de ORO Bike Shop. They are so nice and really care about you and want to help you get the best fit! I would recommend to anyone." MWS

Via email:
"Dale and Woodie:
"Took my first ride around the neighborhood this morning. 50 minutes went by pretty fast ...My heart rate never got above 95 and mostly in the low 80’s. The electric intervention via pedaling was very smooth and quite responsive....Thanks again for all your attention to my needs." BBl

On Facebook:
"I don’t just recommend shopping at CDO, I recommend establishing a relationship with the staff. They are all super helpful and will not steer you wrong. I have purchased several bikes here!" JO

5 stars Google review:
"Best customer service I've received maybe ever. Extremely helpful, knowledgeable and patient. Walked in at 6:30 on a Friday (they closed at 7) with my 3 year old son and they were not pushy or trying to hurry me off. The owner even offered to stay as late as needed. One of the ladies who worked there even took my 3 year old son outside, put a helmet on him, and let him ride a bike around the parking lot while was talking to Dylan about the bike I wanted. I went to several competitor's before I went to Cycles and I was not treated the same. I'm a big believer in finding a bike shop before you find a bike. CDO is my spot now. P.S. I ended up getting the Giant Talon 3 29er and it has been amazing to ride!"  Yorkshire

On Facebook:
"If you are looking for a new bike or need repairs. Dale and his team will be there for you. They go out of their way to meet your needs." ES

5 stars Google review:
"Great shop full of knowledgeable staff that will be honest w/ you about their bikes vs other bikes they don’t sell. They’d rather a rider be happy w/ their purchase regardless of shop. That type of business model and honesty had me come back after going to other bike shops. Support local."
skrOObs Colunga

On Facebook:
" I picked up my new Specialized mountain bike Friday!! Thanks Dale and team, as always, for the time, expertise, and attention you all shared with me while I made up my mind! You are the BEST!!" SS

5 stars Google review:
"Recently had a wonderful experience. Brought bike in on a weekend, knowing it was doubtful for the repair to be done right then. It was, and at a reasonable price. Cannot say enough kind words about the staff at cycles de ORO, and I'm thankful Greensboro has a shop like this."  ET

Via Square:
"The Crew at Cycles de ORO are always very friendly and knowledgeable about the products in store. I prefer cycles De Oro to all other cycle stores in the area. Plus the owner genuinely seems like a nice guy."

Via Square:
"Got my rear tube and tire replaced in 5 minutes! Always a pleasure going to Cycles de ORO!"

Via Square:
"Awesome service. So friendly and informative!"

 5 stars Google review:
"I have to say, my wife and I ended up here incidentally while visiting Greensboro. We were new to cycling and thought we would pop in. Dale and his team were so friendly and helpful, they fielded a lot of our questions and concerns. They even helped us narrow down what type of bike we might want for our needs. Long story short, we bought both of our bikes there and we continue to return (even though we are 3 hours away!). I have made a handful of trips to Greensboro JUST to go to Cycles De Oro, and it has been worth it every time. Everyone there is patient, accommodating, knowledgeable, and friendly. I never feel judged for asking what I think is a stupid question. They just love bikes and cycling and now I do too. Definitely take some time to visit Cycles De Oro if you are in the area!" CL

Via Email:
"I want to thank you for a great buying experience I’ve had with cycles de ORO. You ALL are great. The time you spent with me yesterday to the time and information Woody and staff gave me today was top notch. Very professional, informative, kind, and a pleasure to do business with. As a first time customer, I will be a return customer. Thanks. " SP

5 stars Google review:
"After trying 2 other bike shops, finally found cycle de Oro. They were able to repair and tune my derailleur and brakes, something that both other mechanics could not figure out. So yes, it's where I am going from now on. Thank you for getting me back on the road" RB

Via Square:
"THE best cycling shop" JL

5 stars Google review:
"Awesome place. Great value on bikes with expert help" DW

5 stars Google review:
"Great bike shop, the folks are so much fun... I should pay them for the entertainment they provide..." WS

Via Email:

FaceBook review:
"Best shop; EVER! I been buying bicycles here since 1986. Dale and team have serviced my bicycles as I’ve moved through 3 states. Classic bicycles line the walls. Love to visit." EK

Via Email:
"...I want to thank Woodie for the great job on my Cannnondale Synapse 6.  All the repaired parts are working great.  The bike rides and functions like a new bike.  The shifting is super smooth, there is no more chain slippage, and the new shift lever is great, too.  The rear derailleur is quiet, as is the rear hub, and there is no more chain "rattle."  You guys are the best in the business that I have dealt with, so thanks again, from a very happy customer." PC

FaceBook review:
"Cycles de ORO are miracle workers! After training all summer for Tanglewood and having my bike taken in three times at another cycle shop, my bike was in terrible shape for this weekend. Woodie diagnosed my problem and even pulled parts from his home to fix my bike for this weekend. That is way and above and above customer service. Kudos to this awesome shop. "  DM

Via Square:
"A great independent bike shop."

5 stars Google review:
"This past weekend, I had the pleasure of speaking with Woodie who was extremely knowledgeable and took the time with me and my husband to discuss the perfect type of bike for me. It was so meaningful because he took into account that I'm going through chemo and although we did not purchase this past weekend, we'll be back! He made such an impression on us that I had to write a review! Thank you for being awesome at what you do!!!" STL

Via Square:
"...super friendly and helpful. No pressure just good information and support." MC

5 stars Google review:
"We shopped several bike stores before purchasing at cycles de ORO. They were very helpful but not overbearing. It was a great experience." PJ

On Facebook:
"I love going into Cycles de ORO! Bought my 1st bike there without knowing anything about bikes. Got great help and lots of guidance!" RA

On Facebook:
"Go to cycles de ORO in Greensboro. Talk to Dale (owner) Steve (mechanic) or Ben (mechanic and sales) All very good dudes that will set you up. cycles de ORO is the oldest bike shop in G'boro...does a lot for the community unlike the "Performance Walmart box store" JD

On Facebook:
"outstanding!" LZ

5 stars Google review:
 "Bought my first real bicycle here. Great people to work with. The bike mechanics are very knowledgeable. I have recommended several of my cycling buddies" IM.

5 stars Google review:
 "Love this place! Excellent customer service, competitively priced, and great turn around time on maintenance! I definitely recommend cycles de ORO for all your Specialized/Giant brand needs and wants!" JW

5 stars Google review:
  "Very helpful. Explained everything to me. Made some adjustments beyond what I knew I needed. Nice folks!" SH

Via Square:
"Cycles de ORO shows an intense passion to provide their customers with top quality products from bicycles to any accessory. Love these biking professionals and their dedication and service to everyone young or old. I have witnessed continuously for over 30 years the best customer service, best quality products, and a fun experience each time I walk inside this establishment."

On Facebook:
- "Have been coming here since I was a little girl & they were located next to the Janus Theatre, awesome customer service!! They were nice enough to help me fill my jogging stroller tires! Dale rocks!" JMB

- "Great people, very knowledgeable, locally owned and the catalyst behind cycling. What more can you ask! Support them!!!!" NB

- "A great cycle shop with very knowledgeable staff. I am honored to be a part of the Velo club." AJ

-"Great bike shop and staff.
Steve is the best campy mechanic I know. The people that can rebuild a campy shifter are rare and his the best there is." TG

Via email:
"This bike is a dream to ride! The Super Record Crank shifts beautifully! Precise yet smooth" CN

Via Square:
"I went by to pick up something I ordered; they called me as soon as it came in. Everyone there is friendly and helpful! The item was much cheaper than I expected, too!" SW

Google review:
5-stars "Great selection and service!" JC

5 stars Google review:
"Drove up from Danville Virginia to look a a Giant bike that I had researched online....I had narrowed my search between the 2018 Cannondale Trail 5 and the Giant Talon 2..... We arrived just as they were opening on a rainy Tuesday morning... They’re were several people already waiting for them to open the doors... 

My friend and I saw the Giant Talon and went right to it, as Woody the bike mechanic began to assist the other customers.... Ben the salesman greeted us very politely and told us that he would be happy to answer any questions that we may have about the bike... I asked if I could take it for a spin....even though it had been raining he agreed... I feel in love with the bike after riding it...

When I came back inside I must have asked about a hundred questions.... Ben and Woody answered every one of them even though I didn’t purchase the bike at the time because at the time they only had the large frame in stock and my size is right at the cut off from medium to large... I wanted to talk to my friends who ride often to get their opinion before making a decision... I even called back several times and, even though they were busy Ben and Woody took the time to deal with me and my questions.

Long story short, I returned today to purchase and pick up the bike and the minute I walked through the door I was greeted by a friendly Gentlemen with an apron on... Turns out it was the owner Dale. He was as friendly as they come... Ben was there and they had the bike ready for me... I had a great conversation with Dale, truth be told I could have sat there and talked to him all day... he was that nice. 

In conclusion, my experience with the whole cycles de ORO was nothing short of Stellar!!! I would definitely recommend them to anyone who is interested in purchasing a bike or needing service for a bike."  EB

Via email:
 "(I am) going to ride to work and back, and around- about 8 to 12 miles a week weather permitting. Love the shifters and the brakes are great. Thanks again for the time you put in..." SF

 Via email:
"Awesome service, knowledgeable staff, great experience ...." Anonymous

Via email:
"Dale has run our local bike shop since 1975. He and his staff are some of the best in the business. No matter what I need I can get it from him. cycles de ORO is a huge part of cycling in our area sponsoring rides and doing volunteer work."  S

5 stars Google review:
"Great shop with fast, friendly service. These guys helped me get my daughter's bike back on the road. If you're looking for a new bike or have a bike that just needs some TLC then this is the place for you." AK

Via email:
"Thank you and your team for the all around positive customer service experience with the purchase of the Specialized Tarmac.  You truly care about your customers and the bike is incredible. I'm already closing in on 900 miles and the performance of the bike is truth in advertising.  The combination of frame geometry with lateral stiffness lets you layout the power on flats, rolling hills and climbs.  Plus the paint job looks cool!" DM

Via email:
"The bike rides great! Thanks, Dale! I put in a quick 5 miles when I got home."
CD

Via email:
"To all, My husband and I purchased two Giant bikes back in the winter. First off, thanks for the friendly customer service (Dale and Ben). We are new to cycling so we are learning as we go. I had some questions after our first ride and called the store. Woodie spent quite a bit of time giving me some great tips on hill climbing, cadence, etc. Thanks! The week before last I brought my bike in with a "squeak" in the brakes. Steve spent a great deal of time working on it and eventually replaced the necessary parts to ensure it would work properly. Thanks!
We enjoyed a beautiful ride today on the Greenway. Cycling has definitely been a great addition to our lives." M&A.

Via Square:
- "Excellent Customer Service! Thank you."
- "Great experience! Everyone was super personable and answered all of our questions. Looking forward to using our new rides! :)"

Via email about frame refinishing:
"Dale, The bike looks fabulous - better than new. I am guessing I will now have to buy a whole bunch of new parts to match the improved condition of the bike - dirty jeans won't work. Will send you some photos. Thanks much!" HG 

Via email:
"Thanks for quality service and caring about the results

Via Square:
"Woody is a great help. He went over and beyond any customer service standards to help me find a pair of shorts and to talk about mountain bikes. It is always a great experience stepping foot inside your store. Keep up the great work!"

Via Square:
"I Love the new shop layout!"

Via Square:
"Great place. Always has been!"

Via Square:
"Service was personal, competent and well informed. My purchase will not be gallow'ed by buyers remorse! Parking and exiting the lot was a little tricky."

On Facebook:
"We would like to thank Dale and all of the staff at Cycles de ORO Bike Shop! The service could not have been better. Dylan loves his new bike and put it to good use racing on Sunday. Thank you!" MR

Via email:
"Thank You soo much!! Just wanted to thank you and ALL of your wonderful staff for helping me choose my equipment and answering all my questions on my new endeavor back into biking. I hope this will be the start of a fun relationship with you guys....SEE YA SOON! Oh and yes I love my bike. Already went on a mile quick ride. Thanks" DY

From Google Reviews:
"Great Bike Shop! I consistently go to see Dale and his team for my bike needs. They always have treated me with professionalism. I love the new shop layout, and it is so much easier to move around. I send anyone who has an interest in cycling to CDO. I do cycle a ton of miles a year, and teach a spin class -so the question comes up a lot. The staff will try to match the bike purchase to your needs, and do not oversell something that you do not need. For those new to cycling, please do not be thrown off by the prices or variety in choices. The amount of technology, Service, and quality surpasses anything that you knew of in the past. The important part to any purchase is the Service, and CDO delivers!" RB

Via Square:
"You were a great help-- got my bike finished a day early and even took it out to my car in the rain!"

Via email:
"Woody was great. He is very knowledgeable and has a great personality." RG

On Facebook:
5 STARS by LF and MF

Via email:
"The guys were great and help me find what I want, even offered to change the handle bars so i could get the bike I loved. Soo much better then the car dealership-like sales people at the bigger chain bike shops. And amazing warranty!" TF

On Facebook:
"Great bike shop and staff. Steve is the best campy mechanic I know. The people that can rebuild a campy shifter are rare and his the best there is." TG

Via Email  

"Great team ... to work with!"

"Thanks for taking care of Darryl in such a short time. He talked about how great the service was the day before we came."

"Friendly, knowledgeable staff. Warm and welcoming store. 5 star rating from me!!"

"Always a pleasure dealing with cycles de ORO. Never underestimate the value of a local bike shop involved and supporting the local community."

"Great service and very helpful and friendly. I live 90 miles away but it is worth the drive."

"Thanks so much for the advice!"

"I really appreciate your staff
Helping me in every way. Thanks"

On Google reviews:
"5 Stars!" MX

On Google reviews:
"They just moved to 701 Hill street and Battleground Ave. The new location looks great so far. The staff is superb. They're extremely knowledgeable and won't try to over sell you on something you don't need. They seem to genuinely care about their customers. I'm new to the world of cycling and they have definitely helped me get started. So, support this local bike shop even if you can save a buck by ordering online, because the relationships they have with customers is worth it." BB

From Email:
"I love my new bike. It floats across the road like a magic carpet."  TN

Via Square:
- "Customer Service, Environment, Quality, Wait Time...Awesome...love de ORO bikes!"
- "Brad was so good, such a help. I cannot praise him enough. Thank you, thank you, thank you!"
- "Knowledgeable staff!"
- "Woody was great helping us pick out a bike and helmet for our daughter to use for the I Can Ride program. Thanks!"
- "Friendly and helpful folks!"

 
From Email:
"... I returned from the ride today... the bike rides excellent! I really noticed the (custom by CDO) wheels, they really coast super efficiently. Everything works so well, the bike fit is very comfortable! Thanks CDO."  PH

From Facebook: 
"5 Stars! Visited Cycles de Oro this morning. Talked with a salesman and a mechanic. They provided some really good perspective on a bike purchase. Knowledgeable, helpful, and apparently also avid bikers" JO

From Facebook:
"5 Stars. Being completely ignorant of cycling, and not sure what size, type etc bike to purchase for what I intended to do the staff was extremely helpful and knowledgeable. After spending time answering all of my questions, sizing, adjusting, and doing a check up on the bike I peddled out of the store and couldn't be happier!" FK

Via email:
 "Dale, I just wanted to comment again on how much I am enjoying my new bike. Also, I was talking to Woodie about how the set up is absolutely perfect..."

   "When I purchased the new Tarmac, Woodie took the measurements from my SL2 Tarmac and started setting up the new bike. Once he did this he suggested a minor change or two that he thought would make a difference in my riding. I cannot begin to tell you how much of a difference it did make! First of all, the geometry on the new Tarmac was slightly different than the SL2. Woodie suggested a few changes that would address this. This "custom fit" could not have been any better and this was just by looking at me and the set up I had!! Not only can I tell a difference, but I have had friends who ride with me that have mentioned how much better I am riding."
   "I cannot stress enough, that if you are doing any riding at all, that getting your bike custom fitted will make an unbelievable difference. I know....I just experienced it myself. So do yourself a favor and get Woodie to look at you and your bike. It is an extremely small price to pay to gain such a huge advantage."
   "Again, thanks for all that you did for me and do for the cycling community! Sincerely, JR"

Via email:
"When I lived in the Greensboro/High Point area we used this bike shop exclusively for ourselves and our children. Always top notch service. Recently this business went above and beyond for customer service. Having purchased a bike for my wife there about 21 years ago - I took it in because of a cracked frame. They said it was under warranty and returned it for a replacement at no charge. How often does that happen today. Hats off to a great business --- perhaps that is why they have been in business for so long."  BBB

On Google reviews:
"Nothing but good things to say about this shop. I went there for a tune up on an old bike and it didn't work out like I'd hoped after paying for it. The owner, no questions asked, gave me the credit towards a new bike, which I gladly bought from them. The bike came a week faster than they said it would and I've never been happier. 5 star experience from a 5 star staff and business. I will be doing my business here from now on." HS

Via emaill:
"Love this place, Walked in here because my cousin worked here and got my first "real mountain bike" I have had that bike for 10 years now. This bike has been flawless thanks to these guys service center. I fell off from riding my bike for a few years and have deiced to get back into it. And I was ready for a upgrade. I walked in the shop this week for the first time in a couple years and the owner spotted me knew who I was gave top notch customer service. Next thing I know I am walking out the shop with a smile on face and the receipt to a new Specialized MTB that is on order. Guys like Dale and Ben are why regardless of how big or small my bike needs are I will only come to these guys."
SJ

On Google reviews:
" A TRUE Local Bike Shop!
I was in the market for a new mountain bike and had been searching in my local area and I just could not find what I was seeking ....I drove an hour from Carrboro, NC to make the purchase and was not disappointed. They had the bike tuned up and ready for me and the purchasing process was very personable. I could tell that Dale genuinely enjoys getting people on bikes.
Also, this is a really cool shop and is as much a museum as it is a bike shop. The walls are filled with vintage bikes. If you cool old race bikes, check out this shop!" KN

Via email:
"Terrific to do business with. Staff went out of their way to help. Very knowledgeable. The local Chain store competitors do not have the Experience of the CDO Staff." BF

From Facebook:
"Five stars! Best bike shop around!!! Helpful and friendly front office staff, knowledgeable and efficient mechanics, wonderful owner. Unsurpassed commitment to the local cycling community. From the best bikes used by the pros to entry level bikes, they cover the gamut. Don't buy a bike without visiting CDO." KA

Via email
"We have purchased several bikes and quite a few accessories over the years from "Cycles". If you live anywhere in the Triad area, this is the place to shop. They have a great staff and certainly have anything you could possibly need from inexpensive transportation up to very high end. All the best brands are here."
"Dale Brown, the owner, has also been an extremely active advocate for the local biking community. This is a wonderful local business to support!"  DU

Via email
"Del and crew are great. Picked up a Giant Talon there a summer ago. Awesome bike, and their knowledge and assistance are great." KR

Via email
"I came in today for a new wheel because I popped a spoke while riding yesterday.
I don't know how times I popped a spoke on my front wheel but decided to heed advice and get a new wheel. I did not want to spend a lot of money. I was a little pressed for time. I had a few questions."
"Woodie found me the right wheel at the right price and hopefully it will hold up better.
I know enough about bikes to fix a few things but rely on you folks for the rest. I really appreciate that they did not fixate on some crazy carbon fiber, new age aluminum with spoke from the spine of walruses...or something crazy and expensive. Hope to see you for fun, not repairs." FS

Via email
"I swung by your shop for a visit prior to hitting the highway.  You have a fantastic shop, both for new gear and especially for the museum of classic gear you've got.  Woody showed me around ... and my head is still swimming."
"...  I really enjoyed your shop and will stop back on my next trip down there ... I've been in some pretty cool bike shops (Velo Classique, George Garner Cyclery, Cycle Smithy, etc.) but yours is as cool as any in the country..." MH

 Via email
"...(for Christmas)  I received my new Evade helmet and a pair of black S-Works shoes from cycles de ORO. The shoes are fantastic! Fit and fashion! The helmet though is awesome! It fits perfect, (even) better than my Prevail. I might be a bit faster because of the aerodynamics. It is so quiet in the wind! And the straps don't flap while at faster speeds. I am very, very pleased with Specialized, kudos!!" AJ

Via email
"Dear Mr. Brown: We wanted to 'Thank you' for allowing us to visit cycles de ORO. It was very nice of you to take time out of your evening to teach us about bicycles and biking safety. We especially enjoyed the tire inflation demo, and the "explosion" of the inner tube! Sincerely, Cub Scout troop 103 - Den 1 Carson, Colin, Jonathan, Joshua, Michael and Ryan"
                                             Click picture for a larger view

Via email
"Dear Mr. Brown: Thank you for allowing us to visit cycles de ORO. We appreciate your wealth of knowledge on all things cycling, and your willingness to share that with us. You kept us engaged and entertained and we learned a lot! Thank you once again for your time! Sincerely, Cub Scout Pack 103 - Evan, Flinn, Mathew, Nicholas, and Patrick."
Click picture for a larger view

Via email
"I visited your shop today and it is AWESOME! Your staff was on it and attentive to customers. " SS

Via email
"This new bike rocks! It has already been to Brevard, DuPont Forest, Umsted Park and Raleigh Greenway and is going to Fiqure Eight Island this weekend. Good job to all your great people and you too! Thank you!" AG

Via email
"Dale and crew are great. Picked up a Giant Talon there and it's an awesome bike, and their knowledge and assistance are great." KR

Facebook
"Best Bicycle shop around" ME

Via email
"Dale,  My new bike rides like a dream! It seems just as stiff (when you need it) as the SL2, but is a much smoother ride on rough payment. Just wanted to say thanks again!" JR

Via email
"Great shop. Staff was very helpful and friendly. Will shop there again." EP

Via email
"CDO worked with me on a custom build .... What a great experience working with the knowledgeable staff. They listened to my wants and needs and gave me sound advice. The bike they built for me surpasses all my expectations. It is great to deal with professionals. Thanks!" KW

Via email
".... I read about the concept of “LBS”, the local bike shop, but until this year never really believed in the concept. I must say, the way you and really everyone at Cycles De Oro treats your customers (and especially me) is a big part why I enjoy cycling so much. When I started about three years ago buying a first bike more as an experiment, I had no idea about road cycles, clothes, equipment, etc. etc. and you and your team got me started without ever making me feel like an “idiot amateur”.   Of course, this year’s project, the Landshark, was a total highlight and I’m loving every minute on it!  I rode more than 3,000 miles (on both, the old and new bike combined!) this year and had a blast.  On top of that, I find myself inventing reasons why I should stop by at the shop… " GM

Via email
"A big thank you to Dale and Woodie for an incredible frame design, John Slawta at Landshark Bicycles for the fantastic workmanship (and paint job) on the frame and Robert and the team at Cycles De Oro for a really beautiful build and great attention to detail! This thing is the best ride I ever had!" FK

On Facebook:
BR: "Who is the best fitter in the Triad? I'd even go as far as Raleigh, if it was worth it."
MR: "I absolutely totally recommend Woody Anderson at de Oro. He is the bomb!
BR: "Ok. Thanks y'all. Went to see Woodie this afternoon. I am amazed!"

Via email
"There may be a lot of shops in Greensboro but none of them are as good as deORO service and they sell the best around!" DC

Video interview with Norma

Via email
"Enjoyed a nearly 3 hour bike ride yesterday in the Stoney Creek area and tested out some of my cold weather gear like the wool cycling socks I purchased at cycles de ORO and under my helmet the Tour de Lions knit cap I won as a door prize this year." DR

Via email
"The new wheels you built for me with DT Swiss components are terrific. You spent a great deal of time with me understand my riding ability and habits prior to recommending replacement wheels." 
"My new wheels replace an excellent set; and, actually, I ended up spending less by following your advice and noticed an immediate benefit." 
"As you are aware, I support Cycles de Oro exclusively.  The quality of your products, knowledge of your staff, and legendary integrity, are the reasons I remain loyal. You never tried to sell me anything I didn't need, and always cautioned me against spending money unnecessarily."  
"All of us who cycle owe you our gratitude for building Greensboro into a vibrant cycling community." NB

Via email
"I was in cycles de Oro with a buddy looking for a mountain bike for his wife last week. He is new to the sport and I have been in it since 1989. Growing up close to Greensboro I bought my first bike from you back in the early 1990s at your old location. Time passes, moved all over the country and I live back in Charlotte now."
"When he said he wanted a bike, the first place I suggested he go was cycles de ORO. Tracy and you were great. Tracy's personality and willingness to present product and your knowledge of the product were fantastic. My buddy and I are both in the furniture business and work daily with small independent retailers all around the country. We both commented that if we had more retailers like yourself in our industry, it would be in a better state."
"... I wanted to pass along the positive when encountered in your store. Thanks for taking pride in your business and the service you provide."  JP

Via email
"Hi Dale. Our ride was successful... Woody was a big help and gave us good feedback. We appreciate your all you did for us ...  You were mentioned in our church service this morning for your contributions... Many thanks!" NR

Via email
"I enjoyed the Coffee Ride this morning! Thanks for the ride and the tips...will be back soon!"    MMR

Via email
"What a beautiful day for a bike ride! I was having a great time too UNTIL my chain SNAPPED. I had never had this type of catastrophic failure happen, and as luck would have it, the break occurred near the far point of my ride...."
"BIG KUDOS to CYCLES DE ORO for replacing my chain as an emergency repair so I can ride in The American Tour Bike Ride in Lexington Saturday morning. This ride raises money for a local children's home, and I'm planning to do the long route (55 miles) around High Rock Lake." 
  "It's certainly been an interesting day!"   LR

Via email
 "(The) Mechanics are great!" BCM

On Facebook:
   "We were out of towners looking to kill time... within 10 mins of our first visit we fell in love with the place. Awesome customer service and support. Walked out with some added gear and just a couple of bikes... Thanks Ben! We are happy owners of a Colnago Super - Fixie, and a Specialized Rockhopper 29 Mountain Bike!"   JC

Via email
"Thank you so much for the great service yesterday, at 5:20 p.m., long after you had actually closed.  I had no idea you were closed and assumed you were open til 6.  You guys didn't even flinch as I barged in with my family to buy some handle grips and then go on to browse bikes for another 20 minutes.  Felt like such a doof when I realized upon leaving that you were actually closed."
"I love visiting your bike shop and sometimes do so just for fun and to browse.  It is you and your employees who make it such a great bike shop and place to visit."   RS

Via email
"An awesome Tool School with Dale at Cycles de Oro...I highly recommend this class! It offers practical, useful hands-on instruction delivered artistically and enhanced by Dale's amazing knowledge of cycling history."  DF

"My husband had a great experience as well and is ready to go back for another round!!" CS

"Thanks Dale! I really enjoyed CDO Tool school! It was well worth (it)! I would recommend this to anyone who is interested in learning more about their bike!"  RB

Via email
"Congrats on being a top 100 Bike Shop, AGAIN! LOL y'all deserve it." BD

Via email
"Hi Woodie,
Just wanted to say thanks for helping me get back on the bike. I have been going out 2x a week with my long ride of 35-40 miles. The changes we made to the (bike) have made a big difference. .... Mainly just wanted to say thanks for your help and advice. " SG

SQUARE
"I have purchased a few bikes at cycles de Oro over the years. More than satisfied each time. Excellent service after the sale. I would recommend to anybody at any level or type of cycling." JH

   "...I recently had work done on my bike before and after Cycle NC, at the shop.
Steve did an outstanding job on all facets of the work. Specially, after the ride I was 'told' by CNC mechanics I needed to replace certain parts on the bike. Not so, Steve made some adjustments and tuned the bike to perfection! He truly exceeded my expectations from a customer service standpoint. So thanks!" CP

Via email
"My wife and I were at your store and purchased a road bike.  The bike has been great.  It isn’t very common that a business can offer integrity, service, knowledge and enthusiasm at the same time.  Your store is able to do this.  I would like to especially thank Woody for his assistance and patience.  Woody’s help was remarkable.

Thanks again and congratulations on running a top notch store."  GA

Via email
"I'm new to the area and needed the front break fixed. Walked in, greeted right away. Problem fixed and breaks adjusted in no time. The guy took time to show me where to find trails on the website. On the way out the door I was offered a granola bar... I think the delivery guy had just dropped his shipment. Anyway, super nice and knowledgeable people. ...." LA

Via email
After a Bike Fit session: "(Woodie) really helped me. Thanks Woody." SG

Via email
"Thanks guys for another great bike repair. New bottom bracket and chain work like a charm (better than the rider does). The difference is sound is like the difference between a 70's diesel engine and a Prius." GW

Via email
 "I wanted to drop a line and let you know that I had a GREAT experience at the Tour To Tanglewood! ....I could not have had a better time! Getting into cycling is one of the best things I have done and I want to thank you for all of your help in getting me geared up with the right stuff. I'm not sure I would be where I am without your help!!" JB

Via email
"I am visiting town on business and broke my seat mast on my bike after just 2 miles of my very first ride here. Rode 10 miles standing up to your shop from the hotel and Charles salvaged the rest of my riding on the trip in 3 minutes with a perfect impromptu repair."
   "You guys are a life saver. Was able to ride your Valentine Day route today and plan on at least 2 more day of riding before I leave Sunday.
Thank you so much for turning my trip around!"   S

" My wife and shopped around several bike shops in Winston and Greensboro. We ended up buying from cycles de ORO for a couple of reasons:
   1) we found a Specialized Hardrock for quite a bit less than we saw at some other stores.
   2) The dude that helped us was easily the coolest guy we've ever dealt with in any bike shop ever."
   "We are not hardcore bikers and sometimes we have felt overwhelmed or even like other bike shops can come across with a snobbish sort of attitude. Another review had mentioned all the old bikes that are hanging around on the walls of the store - I too thought this was a really nice touch. I felt like I got a little bike-history-appreciation while I was there. Really nice touch."
"But, one can find a cheap bike anywhere, right? Especially online if you look hard enough. For us, the reason we dropped close to 700 bucks (bike and a bike rack) was the staff. Very friendly group. Very knowledgeable. I highly recommend this store - these folks love bikes and love what they do and it shows."  MR

On Facebook:
"A big big thank you goes out to the gentleman who fixed my broken chain and a few other things this morning. Even though he was totally backed up, he managed to get what I needed done so that I'll be able to ride bikes with my family on our upcoming trips to DC and NYC. This is just one of the reasons I have been coming to cycles de ORO since the last millennium! " TS

Via email
"This business embodies in my personal opinion what it means to own a business in American terms, to not worry with the details and treat your customer as though he was your soul source of income which in fact i think is what gets over looked by big cooperate bike shops and dealers in the surrounding area."
   "The personnel and store owner are friendly and helpful and while the younger mechanics may be a lil short on tact they are never the less dedicated and experienced, often doing a favor such as changing a tire or tube, or tweaking your shifters and chain quickly and efficiently when one is in a pinch and needs a hand to get to a ride on time."
   "The employees are also all experienced cyclists and will give you plenty of friendly tips and invite you to the Greensboro Velo Club (in which they participate) among other organizations and rides helping you make connections with the biking community no matter what type of riding you are into be it casual road and trail or hard paced competition biking in either."
   "If you want a shop which has a nice family run feel to it with friendly honest people definitely go here and don't be afraid to ask questions. you'll not encounter high end salesmen or opinionated athletic specialists here. :)"  BH

On Facebook:
    "Best, most community oriented bike shop in the Triad." GH

Via email
"Thanks again to you and your crew for putting on another great event today. cycles de Oro is such a fun place to come to because of you and the organization ( the people) that you have built."
   "After the ride today a friend said he was getting some new wheels from you. Then he asked if my wife and I rode our tandem any more. That made me think back to your previous store where I purchased the tandem. Good memories...a bike that my daughter and her husband rode away from their wedding reception on. We keep it down in Beaufort now and cruise around the town. Fun times supplied by you...."
   "So, thanks again for today's ride opportunity and for creating such a wonderful bike shop staffed by an impressive group. Also, thanks for your support of the Burlington Velo Club. Wish Bannister  was still around to see it all."   PH

On Facebook:
   "I recommend everyone to visit this establishment. I was treated very well and had a great experience!" RD

 On Facebook:
   "Best bike shop in the land!" LA

   "My bike works beautifully ...thanks so much...it's like a whole new bike! JF

   "Thanks for the excellent service and conversation tonight gentleman. It was greatly appreciated." GW Jr.

  Via email
 "A big thank you to the guys at cycles de ORO! I walked into the shop on Tuesday morning seeking a couple of replacement bolts for the rack on my ~20 year old Haro hybrid, and the guys in the back knew (okay, gave a very educated guess!) what I needed. That's more than can be said for their "big name" competitor up the road, who shrugged their shoulders and said they don't carry those parts. I walked out with the two bolts and a new bottle of locally made chain lube. Thanks, y'all!"  RB

Via email
"I would like to thank Dale's guys for doing a great job building my touring bike. I Love it. Thank you cycles de ORO!" DPR

 "This is a great shop! I road in the Polar Bear Ride for the first time this year and had a blast. Great people!"   JP

Via email
 "Dale,    "Thanks. ___ is wildly in love with her new bike! And I’ll look forward to being back soon for more."   AQ

Via email
 "Hi Dale:
   "I just want to let you know how much I LOVE my S-Works Tarmac, I've put 300 miles on it up in the mountains and it does everything PERFECTLY. Your tech guys are REAL pros at their job - the bike fits like a glove and works great - please tell them THANKS.  Thanks for a great bike"      DR

Via email
"I can't tell you how excited I am about the refurbishing you did on my bike! The bike is 2 lbs lighter, I'm averaging 2 miles an hour faster and every change you suggested to my ideas was dead on the money.  I can't thank you enough!!" JJ

"Bicycle shop with just about everything. Apparently rated highly but more importantly they seem to support virtually all the bicycle events and activities hereabouts. Dealers for my favorite brand, Specialized, but also have Giant and others. Huge selection, lots of clothes, etc. Service department is also twice or more better equipped than others. A bit slow getting work back but very good work. Web site is a good resource for local events, etc."
"Just had another visit this time for a fit session on my road bike. The main repair dudes are curmudgeons (moody) but  really know their stuff."   AD

Uncle Orson Reviews Everything
The Rhino Times
(Excerpted from Bicycles, Sandals and the 100 Best Poems by Orson Scott Card 
 

Note: Orson Scott Card is a world famous author with many works published including 'Ender’s Game' and 'The Abyss' (made into a movie.)

   "When I was out in Utah, I got my bike out of my in-laws' storage shed. Hadn't ridden it in a couple of years, and it needed servicing. So I dumped it in the trunk of the car and headed for the shop where I bought it.
   The shop was gone.
   So, come to think of it, were the last three bike stores I had patronized over the past 30 years or so.
   Finally I found a Schwinn dealership in Orem that serviced bikes from other manufacturers, and as they did an excellent job of fixing up my bicycle, I asked why the other stores had gone out of business.
   "Wal-Mart," said the owner. "Target. Kmart. They sell cheap bikes and don't service them. So people bring them in here when they break down - which is usually right away - and then they get miffed when we point out that the crummy bike they bought isn't worth repairing - it's just going to have more stuff go wrong with it every few days."
   Ironic, isn't it? People who shop by price alone are the ones most in need of repairs for their bicycles - but because they bought their cycles from stores that don't service what they sell, the bike stores that would have stood behind their merchandise are out of business.
   When you go to a discount store and see bicycles selling for half the price of the bikes in the real bike stores, there's a reason, for that low price, and it isn't just "volume, volume, volume." They're not selling the same brands or the same quality as the bike stores.
   I shop at cycles de ORO in Greensboro, and when you look at the bikes they sell, you'll see a few that are simply insane - you have to be way more serious about biking than I am to pay that much for a cycle. (Basically, these are racing bikes so light that they seem to be made of polymerized air and a little pixie dust.)
   But they don't sell anything, even at the low end, that they won't stand behind.
I imagine the same is true at the other bicycle stores in town.
   Now, I can think of several reasons for buying bikes so cheaply made that they'll fall apart in no time:  
(1) You're so rich that you can afford to throw away bikes and buy new ones all the time.
(2) You're so artistic that you need a broken bike as a work of sculpture in your yard.
(3) You live in such a high-crime neighborhood that you want a bike no one would steal.
(4) Your husband wants the bike as the exercise-mania portion of his midlife crisis, and you're sure the bike won't be ridden more than about five times.
   OK, I'm not being fair. Since I haven't bought bikes at Wal-Mart or Kmart or Target, maybe those are great bikes and terrific bargains. After all, it was their competition who told me those bikes fall apart easily.
   But I do know this: If everybody buys their bikes at the discount stores, pretty soon there aren't going to be any specialty stores where people know how to service a bike and keep it running perfectly.
   And when that happens, all bikes become disposable.
   So if you can afford to pay something other than the rock bottom price, give a thought to shopping at a bicycle store with a good service department.
   The lowest price isn't always the best deal.
   Then again, the highest price isn't always the highest quality, either. Which is why I'm perfectly happy, for instance, to buy most of my shirts at Target.
   But not my suits.
   Then again, I don't wear suits. "