Feedback & reviews,  the latest at the top,  from our wonderful customers!
Updated 1.31.2017 

Via email:
"
Thanks for quality service and caring about the results
You’ve got my vote."  KL
From Square: "Woody is a great help. He went over and beyond any customer service standards to help me find a pair of shorts and to talk about mountain bikes. It is always a great experience stepping foot inside your store. Keep up the great work!"
From Square: "I Love the new shop layout!"
From Square: "Great place. Always has been!"
From Square: "Service was personal, competent and well informed. My purchase will not be gallow'ed by buyers remorse! Parking and exiting the lot was a little tricky."
From Facebook: "We would like to thank Dale and all of the staff at Cycles de ORO Bike Shop! The service could not have been better. Dylan loves his new bike and put it to good use racing on Sunday. Thank you!" MR
Via email: "Thank You soo much!! Just wanted to thank you and ALL of your wonderful staff for helping me choose my equipment and answering all my questions on my new endeavor back into biking. I hope this will be the start of a fun relationship with you guys....SEE YA SOON! Oh and yes I love my bike. Already went on a mile quick ride. Thanks" DY
From Google Reviews: "Great Bike Shop! I consistently go to see Dale and his team for my bike needs. They always have treated me with professionalism. I love the new shop layout, and it is so much easier to move around. I send anyone who has an interest in cycling to CDO. I do cycle a ton of miles a year, and teach a spin class -so the question comes up a lot. The staff will try to match the bike purchase to your needs, and do not oversell something that you do not need. For those new to cycling, please do not be thrown off by the prices or variety in choices. The amount of technology, Service, and quality surpasses anything that you knew of in the past. The important part to any purchase is the Service, and CDO delivers!" RB
From Square: "Brad was a great help-- got my bike finished a day early and even took it out to my car in the rain!"
Via email: "Woody was great. He is very knowledgeable and has a great personality." RG
From Facebook: 5 STARS by LF and MF
Via email: "The guys were great and help me find what I want, even offered to change the handle bars so i could get the bike I loved. Soo much better then the car dealership-like sales people at the bigger chain bike shops. And amazing warranty!" TF
From Facebook: "Great bike shop and staff. Steve is the best campy mechanic I know. The people that can rebuild a campy shifter are rare and his the best there is." TG

From Facebook: "Great people, very knowledgeable, locally owned and the catalyst behind cycling.    What more can you ask! Support them!" NB!!!!

Email comments from our customers:

""Brad was friendly and knowledgeable. All-around awesome dude. He walked with me around the store and showed me items I needed as a beginner bike rider. This experience reinforced my choice to come to cycles de ORO for my bike and accessories. Will return, for sure."

"Great team ... to work with!"

"Thanks for taking care of Darryl in such a short time. He talked about how great the service was the day before we came."

"Friendly, knowledgeable staff. Warm and welcoming store. 5 star rating from me!!"

"Always a pleasure dealing with Cycles De Oro. Never underestimate the value of a local bike shop involved and supporting the local community."

"Great service and very helpful and friendly. I live 90 miles away but it is worth the drive."

"Thanks so much for the advice!"

"I really appreciate your staff
Helping me in every way. Thanks"

On Google reviews:
"5 Stars!" MX

On Google reviews:
"
They just moved to 701 Hill street and Battleground Ave. The new location looks great so far. The staff is superb. They're extremely knowledgeable and won't try to over sell you on something you don't need. They seem to genuinely care about their customers. I'm new to the world of cycling and they have definitely helped me get started. So, support this local bike shop even if you can save a buck by ordering online, because the relationships they have with customers is worth it." BB

Email:

"I love my new bike. It floats across the road like a magic carpet."  TN

A flurry of nice comments from Square:
- "Customer Service, Environment, Quality, Wait Time...Awesome...love de ORO bikes!"
- "Brad was so good, such a help. I cannot praise him enough. Thank you, thank you, thank you!"
- "Knowledgeable staff!"
- "Woody was great helping us pick out a bike and helmet for our daughter to use for the I Can Ride program. Thanks!"
- "Friendly and helpful folks!"


Email: "I am attaching a picture when I returned from the ride today... the bike rides excellent! I really noticed the (custom by Steve) wheels, they really coast super efficiently. Everything works so well, the bike fit is very comfortable! Thanks CDO."  PH

From Facebook:  "5 Stars! Visited Cycles de Oro this morning. Talked with a salesman and a mechanic. They provided some really good perspective on a bike purchase. Knowledgeable, helpful, and apparently also avid bikers" JO
From Facebook: "5 Stars. Being completely ignorant of cycling, and not sure what size, type etc bike to purchase for what I intended to do the staff was extremely helpful and knowledgeable. After spending time answering all of my questions, sizing, adjusting, and doing a check up on the bike I peddled out of the store and couldn't be happier!" FK
 Email:
 "Dale, I just wanted to comment again on how much I am enjoying my new bike. Also, I was talking to Woodie about how the set up is absolutely perfect..."

   "When I purchased the new Tarmac, Woodie took the measurements from my SL2 Tarmac and started setting up the new bike. Once he did this he suggested a minor change or two that he thought would make a difference in my riding. I cannot begin to tell you how much of a difference it did make! First of all, the geometry on the new Tarmac was slightly different than the SL2. Woodie suggested a few changes that would address this. This "custom fit" could not have been any better and this was just by looking at me and the set up I had!! Not only can I tell a difference, but I have had friends who ride with me that have mentioned how much better I am riding."
   "I cannot stress enough, that if you are doing any riding at all, that getting your bike custom fitted will make an unbelievable difference. I know....I just experienced it myself. So do yourself a favor and get Woodie to look at you and your bike. It is an extremely small price to pay to gain such a huge advantage."
   "Again, thanks for all that you did for me and do for the cycling community! Sincerely, JR"

"When I lived in the Greensboro/High Point area we used this bike shop exclusively for ourselves and our children. Always top notch service. Recently this business went above and beyond for customer service. Having purchased a bike for my wife there about 21 years ago - I took it in because of a cracked frame. They said it was under warranty and returned it for a replacement at no charge. How often does that happen today. Hats off to a great business --- perhaps that is why they have been in business for so long."  BBB

On Google reviews:
"Nothing but good things to say about this shop. I went there for a tune up on an old bike and it didn't work out like I'd hoped after paying for it. The owner, no questions asked, gave me the credit towards a new bike, which I gladly bought from them. The bike came a week faster than they said it would and I've never been happier. 5 star experience from a 5 star staff and business. I will be doing my business here from now on." HS

"Love this place, Walked in here because my cousin worked here and got my first "real mountain bike" I have had that bike for 10 years now. This bike has been flawless thanks to these guys service center. I fell off from riding my bike for a few years and have deiced to get back into it. And I was ready for a upgrade. I walked in the shop this week for the first time in a couple years and the owner spotted me knew who I was gave top notch customer service. Next thing I know I am walking out the shop with a smile on face and the receipt to a new Specialized MTB that is on order. Guys like Dale and Ben are why regardless of how big or small my bike needs are I will only come to these guys."
SJ
On Google reviews:

" A TRUE Local Bike Shop!
I was in the market for a new mountain bike and had been searching in my local area and I just could not find what I was seeking ....I drove an hour from Carrboro, NC to make the purchase and was not disappointed. They had the bike tuned up and ready for me and the purchasing process was very personable. I could tell that Dale genuinely enjoys getting people on bikes.
Also, this is a really cool shop and is as much a museum as it is a bike shop. The walls are filled with vintage bikes. If you cool old race bikes, check out this shop!" KN

"Terrific to do business with. Staff went out of their way to help. Very knowledgeable. The local Chain store competitors do not have the Experience of the CDO Staff." BF
From Facebook:"Five stars! Best bike shop around!!! Helpful and friendly front office staff, knowledgeable and efficient mechanics, wonderful owner. Unsurpassed commitment to the local cycling community. From the best bikes used by the pros to entry level bikes, they cover the gamut. Don't buy a bike without visiting CDO." KA
"We have purchased several bikes and quite a few accessories over the years from "Cycles". If you live anywhere in the Triad area, this is the place to shop. They have a great staff and certainly have anything you could possibly need from inexpensive transportation up to very high end. All the best brands are here."
"Dale Brown, the owner, has also been an extremely active advocate for the local biking community. This is a wonderful local business to support!"  DU
"Del and crew are great. Picked up a Giant Talon there a summer ago. Awesome bike, and their knowledge and assistance are great." KR
"I came in today for a new wheel because I popped a spoke while riding yesterday.
I don't know how times I popped a spoke on my front wheel but decided to heed advice and get a new wheel. I did not want to spend a lot of money. I was a little pressed for time. I had a few questions."
"Woodie and Steve found me the right wheel at the right price and hopefully it will hold up better.
I know enough about bikes to fix a few things but rely on you folks for the rest. I really appreciate that they did not fixate on some crazy carbon fiber, new age aluminum with spoke from the spine of walruses...or something crazy and expensive. Hope to see you for fun, not repairs." FS
"I swung by your shop for a visit prior to hitting the highway.  You have a fantastic shop, both for new gear and especially for the museum of classic gear you've got.  Woody showed me around ... and my head is still swimming."
"...  I really enjoyed your shop and will stop back on my next trip down there ... I've been in some pretty cool bike shops (Velo Classique, George Garner Cyclery, Cycle Smithy, etc.) but yours is as cool as any in the country..." MH
 "...(for Christmas)  I received my new Evade helmet and a pair of black S-Works shoes from cycles de ORO. The shoes are fantastic! Fit and fashion! The helmet though is awesome! It fits perfect, (even) better than my Prevail. I might be a bit faster because of the aerodynamics. It is so quiet in the wind! And the straps don't flap while at faster speeds. I am very, very pleased with Specialized, kudos!!" AJ
"Steve, Dale:
Just a quick note to say Thank You. I picked up the Landshark yesterday morning and took it out for a cold and sunny ride. It runs just great.  Steve, thanks for adjusting and re-building the bottom bracket and adjusting and lubricating everything else. The bike is just smooth and fun to ride and shifts like a dream! Best regards, FK"
"Hey Dale,   Just wanted to let you and your staff at cycles de ORO know how much I am loving my new Giant Propel custom bike. I really appreciated you taking the extra time to find just the right frame for me. In addition to your help, special thanks go out to Woody who was extremely helpful as I test rode every bike in stock; and also Steve for not only building up the bike and wheels but for going the extra mile on the smaller details too.  cycles de ORO once again, has gone above and beyond to ensure satisfaction! Thanks again, AP"
"Dear Mr. Brown: We wanted to 'Thank you' for allowing us to visit cycles de ORO. It was very nice of you to take time out of your evening to teach us about bicycles and biking safety. We especially enjoyed the tire inflation demo, and the "explosion" of the inner tube! Sincerely, Cub Scout troop 103 - Den 1 Carson, Colin, Jonathan, Joshua, Michael and Ryan"
                                             Click picture for a larger view

"Dear Mr. Brown: Thank you for allowing us to visit cycles de ORO. We appreciate your wealth of knowledge on all things cycling, and your willingness to share that with us. You kept us engaged and entertained and we learned a lot! Thank you once again for your time! Sincerely, Cub Scout Pack 103 - Evan, Flinn, Mathew, Nicholas, and Patrick."
Click picture for a larger view
"I visited your shop today and it is AWESOME! Your staff was on it and attentive to customers. " SS
"This new bike rocks! It has already been to Brevard, DuPont Forest, Umsted Park and Raleigh Greenway and is going to Fiqure Eight Island this weekend. Good job to all your great people and you too! Thank you!" AG
"Dale and crew are great. Picked up a Giant Talon there and it's an wwesome bike, and their knowledge and assistance are great." KR
"Best Bicycle shop around" ME
"Dale,  My new bike rides like a dream! It seems just as stiff (when you need it) as the SL2, but is a much smoother ride on rough payment. Just wanted to say thanks again!" JR
"I bought (some) pedals from your shop but could not remove the old ones, so your guys got it done quickly and easily Saturday morning."
"When we moved here last year I wanted to find a nice local bike shop like I had previously, and I found one...your team is knowledgeable but not obnoxious. I ask a lot of questions and they answer & they patiently answer." NT
"Great shop. Staff was very helpful and friendly. Will shop there again." EP
"CDO worked with me on a custom build .... What a great experience working with the knowledgeable staff. They listened to my wants and needs and gave me sound advice. The bike they built for me surpasses all my expectations. It is great to deal with professionals. Thanks Steve, Woody, Robert and Ben." KW
".... I read about the concept of “LBS”, the local bike shop, but until this year never really believed in the concept. I must say, the way you and really everyone at Cycles De Oro treats your customers (and especially me) is a big part why I enjoy cycling so much. When I started about three years ago buying a first bike more as an experiment, I had no idea about road cycles, clothes, equipment, etc. etc. and you and your team got me started without ever making me feel like an “idiot amateur”.   Of course, this year’s project, the Landshark, was a total highlight and I’m loving every minute on it!  I rode more than 3,000 miles (on both, the old and new bike combined!) this year and had a blast.  On top of that, I find myself inventing reasons why I should stop by at the shop… " GM
"A big thank you to Dale and Woodie for an incredible frame design, John Slawta at Landshark Bicycles for the fantastic workmanship (and paint job) on the frame and Robert and the team at Cycles De Oro for a really beautiful build and great attention to detail! This thing is the best ride I ever had!" FK
On Facebook:
BR: "Who is the best fitter in the Triad? I'd even go as far as Raleigh, if it was worth it."
MR: "I absolutely totally recommend Woody Anderson at de Oro. He is the bomb!
BR: "Ok. Thanks y'all. Went to see Woodie this afternoon. I am amazed!"
"There may be a lot of shops in Greensboro but none of them are as good as deORO service and they sell the best around!" DC

Video interview with Norma


 

"Enjoyed a nearly 3 hour bike ride yesterday in the Stoney Creek area and tested out some of my cold weather gear like the wool cycling socks I purchased at cycles de ORO and under my helmet the Tour de Lions knit cap I won as a door prize this year." DR
"The new wheels that Steve built for me with DT Swiss components are terrific. He spent a great deal of time with me understand my riding ability and habits prior to recommending replacement wheels." 

   "My new wheels replace an excellent set; and, actually, I ended up spending less by following his advice and noticed an immediate benefit." 

   "As you are aware, I support Cycles de Oro exclusively.  The quality of your products, knowledge of your staff, and legendary integrity, are the reasons I remain loyal. You never tried to sell me anything I didn't need, and always cautioned me against spending money unnecessarily."  

   "All of us who cycle owe you our gratitude for building Greensboro into a vibrant cycling community." NB

   "I was in cycles de Oro with a buddy looking for a mountain bike for his wife last week. He is new to the sport and I have been in it since 1989. Growing up close to Greensboro I bought my first bike from you back in the early 1990s at your old location. Time passes, moved all over the country and I live back in Charlotte now."
    "When he said he wanted a bike, the first place I suggested he go was cycles de ORO. Tracy and you were great. Tracy's personality and willingness to present product and your knowledge of the product were fantastic. My buddy and I are both in the furniture business and work daily with small independent retailers all around the country. We both commented that if we had more retailers like yourself in our industry, it would be in a better state."
    "... I wanted to pass along the positive when encountered in your store. Thanks for taking pride in your business and the service you provide."  JP
   "Hi Dale. Our ride was successful... Woody was a big help and gave us good feedback. We appreciate your all you did for us ...  You were mentioned in our church service this morning for your contributions... Many thanks!" NR
   "...everyone was extremely helpful! ... even walked me through the process and explained everything so I would understand ... And by the way.... This bike is AWESOME... It's not just a difference of night and day... It's practically Winter and Summer! It is incredible."  JB
   "I enjoyed the Coffee Ride this morning! Thanks for the ride and the tips...will be back soon!"    MMR
   "What a beautiful day for a bike ride! I was having a great time too UNTIL my chain SNAPPED. I had never had this type of catastrophic failure happen, and as luck would have it, the break occurred near the far point of my ride...."
   "BIG KUDOS to CYCLES DE ORO for replacing my chain as an emergency repair so I can ride in The American Tour Bike Ride in Lexington Saturday morning. This ride raises money for a local children's home, and I'm planning to do the long route (55 miles) around High Rock Lake.
   "It's certainly been an interesting day!"   LR
    "Guys I rode the bike on the greenway Thursday and the dreaded noise is gone!!! Thanks for getting the part so quick and getting the bike fixed up! You all are awesome like always!" DC
   "We bought 2 Giant 27.5 bikes Sunday from your shop, Tracie was our sales person, she did a great job.  We bought them to use up here in Little Switzerland, and they are a blast.  We thought  we would share a photo with you.  What cool bikes!  Cheers!" CO
   "(The) Mechanics are great!" BCM
   "... wanted to thank you...about my (Trek) 5200 and the problem I was having with the shifters/derailleur throwing the chain off. Since it has been in CDO it has not come off once. I really appreciate it!"  JH
On Facebook:
   "We were out of towners looking to kill time... within 10 mins of our first visit we fell in love with the place. Awesome customer service and support. Walked out with some added gear and just a couple of bikes... Thanks Ben! We are happy owners of a Colnago Super - Fixie, and a Specialized Rockhopper 29 Mountain Bike!"   JC
   "Thank you so much for the great service yesterday, at 5:20 p.m., long after you had actually closed.  I had no idea you were closed and assumed you were open til 6.  You guys didn't even flinch as I barged in with my family to buy some handle grips and then go on to browse bikes for another 20 minutes.  Felt like such a doof when I realized upon leaving that you were actually closed."
"I love visiting your bike shop and sometimes do so just for fun and to browse.  It is you and your employee
s who make it such a great bike shop and place to visit."   RS
   "An awesome 4-day Tool School with Dale at Cycles de Oro...I highly recommend this class! It offers practical, useful hands-on instruction delivered artistically and enhanced by Dale's amazing knowledge of cycling history."  DF
 
   "My husband had a great experience as well and is ready to go back for another round!!" CS
 
   "Thanks Dale! I really enjoyed CDO Tool school! It was well worth (it)! I would recommend this to anyone who is interested in learning more about their bike!"  RB
   "Congrats on being a top 100 Bike Shop, AGAIN! LOL y'all deserve it." BD
"Hi Woodie,
Just wanted to say thanks for helping me get back on the bike. I have been going out 2x a week with my long ride of 35-40 miles. The changes we made to the (bike) have made a big difference. .... Mainly just wanted to say thanks for your help and advice. " SG
   "I have purchased a few bikes at cycles de Oro over the years. More than satisfied each time. Excellent service after the sale. I would recommend to anybody at any level or type of cycling." JH
   "...I recently had work done on my bike before and after Cycle NC, at the shop.
Steve did an outstanding job on all facets of the work. Specially, after the ride I was 'told' by CNC mechanics I needed to replace certain parts on the bike. Not so, Steve made some adjustments and tuned the bike to perfection! He truly exceeded my expectations from a customer service standpoint. So thanks!" CP

   "My wife and I were at your store and purchased a road bike.  The bike has been great.  It isn’t very common that a business can offer integrity, service, knowledge and enthusiasm at the same time.  Your store is able to do this.  I would like to especially thank Woody for his assistance and patience.  Woody’s help was remarkable.

Thanks again and congratulations on running a top notch store."  GA

   "I'm new to the area and needed the front break fixed. Walked in, greeted right away. Problem fixed and breaks adjusted in no time. The guy took time to show me where to find trails on the website. On the way out the door I was offered a granola bar... I think the delivery guy had just dropped his shipment. Anyway, super nice and knowledgeable people. ...." LA
   After a Bike Fit session: "(Woodie) really helped me. Thanks Woody." SG
   "Thanks guys for another great bike repair. New bottom bracket and chain work like a charm (better than the rider does). The difference is sound is like the difference between a 70's diesel engine and a Prius." GW
   "I wanted to drop a line and let you know that I had a GREAT experience at the Tour To Tanglewood! ....I could not have had a better time! Getting into cycling is one of the best things I have done and I want to thank you for all of your help in getting me geared up with the right stuff. I'm not sure I would be where I am without your help!!" JB
   "I am visiting town on business and broke my seat mast on my bike after just 2 miles of my very first ride here. Rode 10 miles standing up to your shop from the hotel and Charles salvaged the rest of my riding on the trip in 3 minutes with a perfect impromptu repair."
   "You guys are a life saver. Was able to ride your Valentine Day route today and plan on at least 2 more day of riding before I leave Sunday.
Thank you so much for turning my trip around!"   S
   "Dear Dale, 
Just wanted to tell you that the Coffee Ride Saturday morning was absolutely awesome! Tracey and Stan and the other fellow whose name I cannot recall right now were so supportive and helpful. Sherry and I felt completely comfortable. I had issues with my bike chain popping off and had my first clipped-in fall, glad to get that over with. Stan helped me survive the chain issues and my fall (only a tiny scraped knee, I got lucky!)."
 
   "I just wanted to thank you for having the Coffee Ride supported by CDO. It is precisely what I need for Saturdays, and I think it is going to help me tremendously."
 
   "I also wanted to thank the shop guys for putting the little "bad husband" on my bike to help keep my chain on. The guy in the shop also taught me some things about changing my gears that will help me."
 
   "I just can't thank you enough for what you all at CDO do for those of us who are new to cycling. It can be intimidating to get out there and ride, but it is such bliss and so good for me. You are the best! "  MR
    "I picked up my wheels today ...my service experience, I would say it was simply excellent. The two gentlemen who served me were outstanding and made me feel like a valued customer. One guy even remembered when I purchased my bike years ago. I wanted to tip him to show my appreciation but he refused ...
I'm sorry that I don't remember their names but they are to be commended for the service provided and their very pleasant attitudes."  DC
   " My wife and shopped around several bike shops in Winston and Greensboro. We ended up buying from Cycles de ORO for a couple of reasons:
   1) we found a Specialized Hardrock for quite a bit less than we saw at some other stores.
   2) The dude that helped us, a guy named Steve, was easily the coolest guy we've ever dealt with in any bike shop ever."
   "We are not hardcore bikers and sometimes we have felt overwhelmed or even like other bike shops can come across with a snobbish sort of attitude. Another review had mentioned all the old bikes that are hanging around on the walls of the store - I too thought this was a really nice touch. I felt like I got a little bike-history-appreciation while I was there. Really nice touch."
   "But, one can find a cheap bike anywhere, right? Especially online if you look hard enough. For us, the reason we dropped close to 700 bucks (bike and a bike rack) was Steve and the staff. Very friendly group. Very knowledgeable. I highly recommend this store - these folks love bikes and love what they do and it shows."  MR
On Facebook:
   "A big big thank you goes out to the gentleman who fixed my broken chain and a few other things this morning. Even though he was totally backed up, he managed to get what I needed done so that I'll be able to ride bikes with my family on our upcoming trips to DC and NYC. This is just one of the reasons I have been coming to cycles de ORO since the last millennium! " TS
    "This business embodies in my personal opinion what it means to own a business in American terms, to not worry with the details and treat your customer as though he was your soul source of income which in fact i think is what gets over looked by big cooperate bike shops and dealers in the surrounding area."
   "The personnel and store owner are friendly and helpful and while the younger mechanics may be a lil short on tact they are never the less dedicated and experienced, often doing a favor such as changing a tire or tube, or tweaking your shifters and chain quickly and efficiently when one is in a pinch and needs a hand to get to a ride on time."
   "The employees are also all experienced cyclists and will give you plenty of friendly tips and invite you to the Greensboro Velo Club (in which they participate) among other organizations and rides helping you make connections with the biking community no matter what type of riding you are into be it casual road and trail or hard paced competition biking in either."
   "If you want a shop which has a nice family run feel to it with friendly honest people definitely go here and don't be afraid to ask questions. you'll not encounter high end salesmen or opinionated athletic specialists here. :)"  BH
On Facebook:
    "
Best, most community oriented bike shop in the Triad." GH

   "Thanks again to you and your crew for putting on another great event today. cycles de Oro is such a fun place to come to because of you and the organization ( the people) that you have built."
   "After the ride today a friend said he was getting some new wheels from you. Then he asked if my wife and I rode our tandem any more. That made me think back to your previous store where I purchased the tandem. Good memories...a bike that my daughter and her husband rode away from their wedding reception on. We keep it down in Beaufort now and cruise around the town. Fun times supplied by you...."
   "So, thanks again for today's ride opportunity and for creating such a wonderful bike shop staffed by an impressive group. Also, thanks for your support of the Burlington Velo Club. Wish Bannister  was still around to see it all."   PH

On Facebook:
   "I recommend everyone to visit this establishment. I was treated very well and had a great experience!" RD
 On Facebook:
   "
Best bike shop in the land!" LA

   "My bike works beautifully ...thanks so much...it's like a whole new bike! JF

   "Thanks for the excellent service and conversation tonight gentleman. It was greatly appreciated." GW Jr.

   "A big thank you to the guys at cycles de ORO! I walked into the shop on Tuesday morning seeking a couple of replacement bolts for the rack on my ~20 year old Haro hybrid, and the guys in the back knew (okay, gave a very educated guess!) what I needed. That's more than can be said for their "big name" competitor up the road, who shrugged their shoulders and said they don't carry those parts. I walked out with the two bolts and a new bottle of locally made chain lube. Thanks, y'all!"  RB
   "I would like to thank Dale's guys for doing a great job building my touring bike. I Love it. Thank you cycles de ORO!" DPR

   "This is a great shop! I road in the Polar Bear Ride for the first time this year and had a blast. Great people!"   JP

   "...I wanted to tell you that I actually just purchased a trainer from your store on Monday!  I got it for my husband's birthday, but I fully intend to use it too (my kids have even asked if their bikes will go on it!) - he loves it so far, and the guys who helped me with the purchase were great and extremely helpful."    BB 
   "Dale, 

   "Thanks. ___is wildly in love with her new bike! And I’ll look forward to being back soon for more."   AQ

   "Hi Dale:
   "I just want to let you know how much I LOVE my S-Works Tarmac, I've put 300 miles on it up in the mountains and it does everything PERFECTLY. Your tech guys are REAL pros at their job - the bike fits like a glove and works great - please tell them THANKS.  Thanks for a great bike"      DR
   "I can't tell you how excited I am about the refurbishing you did on my bike! The bike is 2 lbs lighter, I'm averaging 2 miles an hour faster and every change you suggested to my ideas was dead on the money.  I can't thank you enough!!" JJ
    "Bicycle shop with just about everything. Apparently rated highly but more importantly they seem to support virtually all the bicycle events and activities hereabouts. Dealers for my favorite brand, Specialized, but also have Giant and others. Huge selection, lots of clothes, etc. Service department is also twice or more better equipped than others. A bit slow getting work back but very good work. Web site is a good resource for local events, etc."
   "
Just had another visit this time for a fit session on my road bike. The main repair dudes are curmudgeons (moody) but  really know their stuff."   AD

Video interview with Aaron Daniel

 

Uncle Orson Reviews Everything
The Rhino Times
(Excerpted from Bicycles, Sandals and the 100 Best Poems by Orson Scott Card 
 

Note: Orson Scott Card is a world famous author with many works published including 'Ender’s Game' and 'The Abyss' (made into a movie.)

   "When I was out in Utah, I got my bike out of my in-laws' storage shed. Hadn't ridden it in a couple of years, and it needed servicing. So I dumped it in the trunk of the car and headed for the shop where I bought it.
   The shop was gone.
   So, come to think of it, were the last three bike stores I had patronized over the past 30 years or so.
   Finally I found a Schwinn dealership in Orem that serviced bikes from other manufacturers, and as they did an excellent job of fixing up my bicycle, I asked why the other stores had gone out of business.
   "Wal-Mart," said the owner. "Target. Kmart. They sell cheap bikes and don't service them. So people bring them in here when they break down - which is usually right away - and then they get miffed when we point out that the crummy bike they bought isn't worth repairing - it's just going to have more stuff go wrong with it every few days."
   Ironic, isn't it? People who shop by price alone are the ones most in need of repairs for their bicycles - but because they bought their cycles from stores that don't service what they sell, the bike stores that would have stood behind their merchandise are out of business.
   When you go to a discount store and see bicycles selling for half the price of the bikes in the real bike stores, there's a reason, for that low price, and it isn't just "volume, volume, volume." They're not selling the same brands or the same quality as the bike stores.
   I shop at cycles de ORO in Greensboro, and when you look at the bikes they sell, you'll see a few that are simply insane - you have to be way more serious about biking than I am to pay that much for a cycle. (Basically, these are racing bikes so light that they seem to be made of polymerized air and a little pixie dust.)
   But they don't sell anything, even at the low end, that they won't stand behind.
I imagine the same is true at the other bicycle stores in town.
   Now, I can think of several reasons for buying bikes so cheaply made that they'll fall apart in no time:  
(1) You're so rich that you can afford to throw away bikes and buy new ones all the time.
(2) You're so artistic that you need a broken bike as a work of sculpture in your yard.
(3) You live in such a high-crime neighborhood that you want a bike no one would steal.
(4) Your husband wants the bike as the exercise-mania portion of his midlife crisis, and you're sure the bike won't be ridden more than about five times.
   OK, I'm not being fair. Since I haven't bought bikes at Wal-Mart or Kmart or Target, maybe those are great bikes and terrific bargains. After all, it was their competition who told me those bikes fall apart easily.
   But I do know this: If everybody buys their bikes at the discount stores, pretty soon there aren't going to be any specialty stores where people know how to service a bike and keep it running perfectly.
   And when that happens, all bikes become disposable.
   So if you can afford to pay something other than the rock bottom price, give a thought to shopping at a bicycle store with a good service department.
   The lowest price isn't always the best deal.
   Then again, the highest price isn't always the highest quality, either. Which is why I'm perfectly happy, for instance, to buy most of my shirts at Target.
   But not my suits.
   Then again, I don't wear suits. "

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